Survey On-boarding Survey On-boardingINVISIQ Onboarding Feedback Survey ________________________________________________________________________________________ Section A — Overall Onboarding ExperienceOn a scale of 1 to 5, how satisfied are you with the overall onboarding experience with INVISIQ? (1 Least Satisfued - 5 Highly Satisfied)- Select -12345How clear was the onboarding process? (Likert 1–5: Very unclear → Very clear)- Select -12345How easy was it to complete the required forms? (1–5 scale)- Select -12345Did you encounter any difficulties or confusion during onboarding? (Yes / No) — If Yes: please describe briefly______________________________________________________________________________________________________ Section B — Communication & Support How satisfied are you with the communication (emails/instructions) from INVISIQ during onboarding? (1–5)- Select -12345Did you feel the number of confirmation and info-emails was: (Too many / Just right / Too few)- Select -12345Was the timing of follow-up emails appropriate? (Yes / No / Comments)How likely are you to reach out to us if you need help (on a scale 1–5)?- Select -12345______________________________________________________________________________________________________ Section C — Onboarding Content & Value Do you feel the onboarding questions/forms captured everything relevant about your organization? (Yes / Somewhat / No — please explain)How confident are you that the information you provided will give you correct monitoring coverage? (1–5)- Select -12345Is there anything missing from the onboarding process (e.g. questions, clarifications, document uploads)? (Open text)Did the onboarding process give you a clear understanding of what to expect next with monitoring and service? (Yes / No / Comments)________________________________________________________________________________________________________ Section D — Net Promoter / Loyalty Indicator On a scale of 0–5, how likely are you to recommend INVISIQ to a colleague or business partner? (NPS question)- Select -Option 1Option 2What was the main reason for your score? (Open text)______________________________________________________________________________________________________________________ Section E — Optional Feedback & Suggestions What part of the onboarding did you like the most? (Open text)What part of the onboarding did you find frustrating or problematic? (Open text)Do you have any suggestions for improving our onboarding process or communication? (Open text)Thank you so very much for your time. We greatly appreciate your input. Submit Form