Refund & Cancellation Policy

Applies to all digital marketing services, AI image sets, creative deliverables, retainers, and subscriptions sold by INVISIQ GLOBAL.

• No-Refund Standard: All payments are final once work has begun or any digital asset has been delivered.
• 24-Hour Grace Period: 100% refund if canceled within 24 hours and no work started.
• Tiered Option (if applicable):
  • 0–24 hours & no work started → 100 % refund
  • After draft shared → up to 50 % refund
  • After final delivery → 0 %
• Subscriptions: Cancel anytime before renewal. Prior payments non-refundable.
• Dispute Window: 7 days from delivery to raise concerns.
• Unused Retainers: 14 days from payment if nothing started.
• Refund Method: Original payment method, 5–10 business days.
• Non-Refundable Items: Creative hours, AI image generation, prompt engineering, consultations, ad spend, stock assets, or any delivered digital goods.
• Cancellation: Allowed anytime; work already begun is non-refundable.

All payments for digital services and AI-generated content are final once work has commenced or deliverables provided. Subscription cancellations stop future billing only.

AI-Generated Creative Policy

• All visuals follow client-approved creative briefs specifying subject, tone, color, and composition.
• Prompts are structured for clarity: subject → environment → lighting → style → output size.
• Multiple variations are produced; final selections delivered per approval.
• Post-processing includes retouch, color balance, and upscale to required resolution.
• Outputs align with client brand kits and requested formats.

Definitions

• Draft: Any preview or proof sent for review.
• Final Delivery: Approved high-resolution assets supplied via download or link.
• Subscription: Recurring service billed per cycle until canceled.

Contact

Questions or requests: SUPPORT@INVISIQ.NET

Business hours: Mon–Fri, 09:00–17:00 (local time) • Governing venue: INVISIQ GLOBAL HQ